Privacy Policy

Renergy Homes
Last Updated: 1st August 2025

Renergy Homes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, contact us, or engage with our services.

1. Who We Are

Renergy Homes is a UK-based business providing renewable energy and home efficiency solutions.
Contact Details:

Email: james@renergyhomes.co.uk
Telephone: 07435 888088
Address: Old Station Yard, Unit 1, Station Road, Petworth, West Sussex, United Kingdom, GU28 0JF

2. Data We Collect

We may collect and process the following personal data:

Contact details – name, address, email, and telephone number.
Service information – details about your property, requirements, and enquiries.
Technical information – IP address, browser type, and website usage data (via cookies).
Correspondence – records of emails, calls, and messages you send to us.

3. How We Collect Your Data

We collect personal data from:

Enquiry forms on our website.
Direct email, phone calls, and text messages.
In-person meetings and site visits.
Cookies and similar technologies on our website.

4. How We Use Your Data

We process your personal data to:

Respond to your enquiries and provide quotations.
Deliver our products and services.
Manage billing, payments, and contracts.
Send updates about our services (with your consent).
Comply with legal and regulatory obligations.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract – where processing is necessary for providing our services.
Consent – for marketing communications (you can withdraw consent at any time).
Legal obligation – to comply with applicable UK laws.
Legitimate interests – such as improving our services and responding to enquiries.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers (e.g., installers, delivery companies) when necessary.
Legal and regulatory bodies if required by law.
IT and website support providers for business operations.

7. International Transfers

We do not routinely transfer your personal data outside the UK. If we do, we will ensure appropriate safeguards are in place.

8. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, or as required by law. After this period, data will be securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Restrict or object to our processing.
Request transfer of your data to another provider.
Withdraw consent for marketing.

To exercise your rights, contact us using the details above.

10. Cookies

Our website uses cookies to improve functionality and user experience. You can control or delete cookies in your browser settings.

11. Security

We take appropriate measures to protect your data from loss, misuse, or unauthorised access.

12. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk | 0303 123 1113